Thank you for taking the time to read our privacy policy. This policy relates to the website funeralflower.org.uk (we will refer to this from here on as the "Website"). The website is owned and operated by Funeral Flower Ltd. (henceforth referred to as "we/us"). For the purposes of the Data Protection Act1998 and the General Data Protection Regulations 2016 (known as GDPR), the data controller in respect of the funeralflower.org.uk. We are committed to protecting the privacy of visitors to our Website and complying with all applicable laws in the use of the information we collect about you.
This policy (in tandem with our Terms and Conditions and any other documents referred to on it) sets out how we utilise any personal information we collect from you, or that you provide to us, and how that information will be processed by us. Please read the following policy carefully to understand our approach and practices regarding your personal information and how we will treat it. This includes: what type of information is collected and tracked on the Website, how the information is used, and with whom the information is shared.
The information we collect.
Depending on the purpose of your visit to the Website, we may collect two types of information from users of this Website:
1. "Personal Information" (including, but not limited to), your name, date of birth, address, telephone number (including mobile number), credit card information or e-mail address; and
2. Anonymous "Non-Personally Identifiable Information" (such as information about how many users log on to our Website). This information includes your IP Address (Internet Protocol address), tasks you complete on the Website, and location data.
The personal information we may collect and process includes:
• Personal details that you provide by filling in forms on our Website, the information provided at the time of registering to use our Website, subscribing to our services or requesting further services, including, but not limited to, your name, date of birth, address, telephone number (including mobile number), credit card information or e-mail address;
• Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;
• If you contact us, we may keep a record of that correspondence;
• Details of any transactions you carry out through our Website and of the fulfilment of orders; and
• Dealings with third parties who hold personal information on you (which could include organisations such as banks, credit card agencies). They may provide this information as a matter of ordinary business dealings, or we may ask them to do so.
Cookies
At funeralflower.org.uk, we understand the importance of protecting your privacy online. As part of our commitment to transparency and our belief in the importance of your right to privacy, we have developed this Cookie Policy to inform you about the use of cookies on our website.
What are cookies?
Cookies are small pieces of data that are stored on your browser when you visit a website. They are used to remember information about your visit, such as your preferences and browsing history. Cookies help to improve your browsing experience by making the website more user-friendly and personalized.
How do we use cookies?
At funeralflower.org.uk, we use cookies to enhance your user experience and make our website more efficient and effective. Cookies allow us to remember your preferences, such as your location and language settings, and to tailor our website to meet your needs.
We also use cookies to collect data about how you use our website, such as which pages you visit and how long you spend on each page. This information helps us to improve our website and make it more user-friendly.
Types of cookies we use
1. Necessary Cookies – These are essential cookies that are necessary for the functioning of our website. They enable you to navigate our website and use its features, such as accessing secure areas of the site. Without these cookies, our website cannot function properly.
2. Preference Cookies – These cookies allow us to remember your preferences and choices while using our website. For example, language and location preferences, so we can provide customized content and services for a better user experience.
3. Statistical Cookies – These cookies help us collect information about how our visitors use our website. This data is used to analyze and improve our website's performance and understand what content or products our visitors are interested in. The information collected is anonymous and does not identify individuals.
4. Marketing Cookies – These cookies are used to track visitors across different websites. They allow us to tailor our advertising and marketing efforts to your interests and show you relevant content and promotions. These cookies may be set by third-party advertising partners and are only used with your consent.
Cookie management
By using our website, you agree to the use of cookies as described in this policy. However, you can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
You can set your browser to notify you when a cookie is being placed on your device. You can also choose to block or delete certain cookies. If you have any concerns or questions about managing cookies, please contact us for assistance.
Uses made of the information we collect.
The personal information you provide on the Website will be used, among other things, for the following purposes:
• To process your order (including payment authorisation);
• To ensure that content from our Website is presented in the most effective manner for you and your computer;
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• To notify you about changes to our services;
In addition to circumstances set out elsewhere in this privacy policy, we may also disclose the personal information provided by you or collected from you to any member of our group of companies. You can contact us to find out which entities are included in our group. We will only share relevant information with these parties as and when necessary. All such providers are obliged to respect the confidentiality of this personal information. In certain circumstances, we may also disclose this personal information to third parties:
• If Funeral Flower Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Funeral Flower Ltd., our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and
• For marketing purposes, as described in more detail under "Direct Marketing" below.
Direct marketing.
If you are a new or existing customer, we may wish to share relevant and useful information with you. We will only do so when you permit selected third parties (such as mutual commercial partners who may advertise on our website from time to time) to use your personal information, we (or they) will contact you by e-mail, postal mail, telephone, SMS or other means in accordance with your agreement.
If you would like to opt-out of Funeral Flower Ltd. contacting you for marketing purposes, you can do so at any time by emailing us.
Site security.
While we cannot guarantee that any data transmission over the Internet is 100% secure, the security of our system, and your personal details, are very important to us. We seek to ensure that up-to-date data storage and security techniques are used to protect personal information. All our employees and any third parties we engage to process the personal information are also obliged to respect the confidentiality of this personal information. The personal information is held on secure online servers utilising the Secure Socket Layer technology (SSL) standard.
Changes to this Privacy Policy.
We may amend this policy from time to time, and we recommend you periodically review this policy to ensure you are aware of your rights, and our obligations. If we make any substantial changes in the way we use the personal information we will notify you by email (if we have permission to contact you) or make an announcement on the Website. You should check this page from time to time to ensure you are happy with any changes.
If you have any questions/comments or requests about privacy, you can contact us.
Funeral Flower Ltd. is a trade name of Handy Services LTD, a business that is registered in England.
Handy Services LTD
8-10 South Street, Epsom, Surrey, England, KT18 7PF
Contact Address of Funeral Flower Ltd.
102 Himley Rd, London, SW17 9AQ
